CHLA Clean + Safe Certified

Updated: June 18, 2021

SPACE TO RELAX + SAFETY REASSURANCE

Rancho Bernardo Inn is located on 265 acres with beautiful gardens, courtyard, three pools and an 18-hole golf course. There is plenty of opportunity to explore and connect with nature. As a low-rise resort, rooms are spaced out in separate wings instead of being concentrated in towers, and most are accessible through open-air entries.

Below you will find more details about the resort services available, as well as the safety and well-being measures in place.

Dining

  • Advance reservations are highly recommended at all outlets and for all meal times as welll as happy hour.  Reservations can be made on OpenTable and all is linked through the dine tab on our website.
  • Veranda Fireside Lounge & Restaurant is open for indoor and outdoor dining daily from 7:30am – 8:30pm.
  • AVANT Restaurant is open for indoor and outdoor dining Wednesday-Saturday, 4pm-10pm.
  • We have live music nightly on the putting green (Sunday- Thursday 5-8pm/ Friday-Saturday 5-9pm)
  • Café Granada offers Starbucks coffee and packaged to-go dining, which can be enjoyed poolside or privately in your room. Hours are Sunday-Thursday, 6:30am-2pm, and Friday-Saturday, 6:30am-5pm.
  • Room service is available with packaged to go items delivered from the Veranda Restaurant menu. Hotel In Room Dining is available daily with breakfast from 7:30am-11am and the all day menu from 11:30am-8:30pm.

Pools

  • All hot tubs on property are open and limited to two people or one household at a time. 
  • Outside food/beverage is not permitted. Snacks/drinks are available for purchase in Café Granada.
  • Pool access is on a first come, first serve basis.
  • Pools are monitored are monitored, tested and cleaned daily by our certified pool technician

Facilities & Other Services

  • All other facilities are temporarily closed until government and health guidelines permit. We will continue to open more facilities as the guidelines set forth by government and health officials allow.
  • Additional details on available services and operational schedules can be found here.

 

YOUR SAFETY AND WELLBEING IS OUR PRIORITY

We have always taken great pride in delivering the highest standards in cleanliness and hygiene. We’ve supplemented those practices with a comprehensive system of enhanced health and safety protocols based on the guidelines set forth by the Centers for Disease Control, the California Department of Public Health and the California Hotel & Lodging Association. We have also implemented the American Hotel & Lodging Association’s Stay Safe industry-wide initiative, developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting-against the coronavirus. Our rigorous, ongoing training program ensures a clean, safe and healthy environment throughout the resort for our valued guests and employees.

As government and health officials release new guidelines on hygienic and social distancing practices, we will adapt our own protocols with an abundance of caution for the safety of both our guests and our employees. The following outlines the precautionary measures currently in effect at the resort to protect against COVID-19. Each department has its own detailed set of procedures, which are based on expert guidance from leaders in sanitization and safety.

Clean + Safe Certification

  • We are proud to have been certified as Clean + Safe by the California Hotel & Lodging Association for meeting their rigorous safety criteria.

Throughout the Inn

  • According to current State of California guidelines, guests are required to wear face coverings in public spaces.
  • We’ve increased the frequency of cleaning and disinfecting in all public areas, guest rooms and back-of-house.
  • All high-contact areas are cleaned with increased frequency by a dedicated cleaning team. Areas of focus include counters, doorknobs, elevator buttons, light switches, handles, phones, handrails, tables, chairs and tableware.
  • Water temperatures are routinely monitored throughout the day to ensure the highest level of sanitization.
  • Additional hand sanitizers and alcohol-based disinfectants are easily accessible by guests and employees and dispensers have been installed wherever possible throughout the resort.
  • New signage has been posted to remind employees and guests to wash hands for at least 20 seconds as a key preventative measure.

Arrivals and Check-Outs

  • Room keys are sanitized.
  • The vast majority of our guest rooms are accessible by open-air entries, and all rooms are accessible without the required use of an elevator.
  • Virtual check-out is available via our TV system or by phone.
  • Bell service and luggage assistance is available by request. All bell carts are fully sanitized between uses.

Self Parking and Valet

  • Valet services are temporarily unavailable until further notice. However, self-parking is available and conveniently located for easy resort access.

Food Services

  • Advance reservations are highly recommended at all outlets and for all meal times as welll as happy hour.  Reservations can be made on OpenTable and all is linked through the dine tab on our website.
    Veranda Fireside Lounge & Restaurant is open for indoor and outdoor dining daily from 7:30am – 8:30pm.
  • AVANT Restaurant is open for indoor and outdoor dining Wendesday-Saturday from 4pm-10pm.
  • All dining venues, including patios, have been updated to reflect social distancing guidelines.
  • New open-air private dining offerings are now available, which make use of our gardens and courtyards for a safe and exclusive experience. Private guest room patios and balconies are also available for private dining.
  • Contactless room service delivery is available with all items placed in the hallway for the guests. Our employees will pick up items from the hallway when guests are finished.
  • Room service is provided in to-go containers. 
  • Food preparation hygiene protocols are strictly enforced and include proper separation of personal workspaces for cooks and food handlers. 

Spa Services

  • The Spa at Rancho Bernardo Inn is open for services.
  • Guests are required to make an appointment in advance for all spa treatments. 
  • Guests will be asked a short series of screening questions regarding COVID-19 upon check in for their appointment.
  • Each spa guest's temperature will be checked by contactless thermometer upon arrival. For the health and safety of other guests and our associates, any guest with a temperature above 100°F upon arrival will need to reschedule their appointment for a later date.
  • Only three guests are allowed in the spa shop at a time while additional guests wait outside on the indicated markers until it is their turn to enter.

Rooms

  • All guest rooms have stand-alone air ventilation systems. No air is shared or circulated between guest rooms.
  • Rooms are thoroughly sanitized in accordance with health and government guidelines. Special attention is given to high-contact surfaces such as counters, handles, doorknobs, switches, faucets, remotes, alarm clocks, TVs, safety latches, trash receptacles, toilet and shower handles, refrigerators and mini-bars.
  • Housekeeping service is provided prior to arrival and after check-out only. Additional pillows, blankets, towels and room amenities are available by request. Reusable materials such as pens, writing pads and menus have been removed from rooms. Linens are taken from rooms in single-use bags after guest check-out or upon request.

Employees

  • Consistency and thoroughness of safety and cleaning protocols are reinforced through ongoing trainings and internal communications to employees. Detailed documented standards are in place for each department and audits are constantly performed to ensure compliance.
  • All employees practice thorough cleaning and disinfecting measures throughout their shift with an emphasis on frequency and consistency.
  • We provide all employees with a flexible “stay home/stay healthy” schedule, encouraging those who may feel ill to remain at home.
  • We’ve staggered employee schedules and offer separate designated work and break areas for each employee to allow for optimum safety.
  • Team members are screened before reporting to their shifts. This includes temperature checks and questions informed by CDC guidelines.

Guests

  • We have a clear line of protocol in order to assist guests who may feel ill for any reason.
  • Professional sanitization will be administered as needed to maintain the highest levels of safety and cleanliness.
  • We encourage those who consider themselves high risk to check with their personal health care professional before traveling.
  • In addition to our COVID-19 safety protocols, Rancho Bernardo Inn reserves the right to cancel the reservation of any symptomatic guests in order to protect the health of others. 

Meetings & Events

  • In addition to our health and safety measures throughout the resort, we have specific guidelines in place for group meetings and events:
  • Dining for private parties is available in accordance with the official state and health guidelines. We offer pre-planned menus with individually portioned boxed items or live station hot food prepared to order by our chefs and delivered in accordance to proper safety and hygiene protocols.
  • We will work with each private party to identify any additional personalized requirements needed to safely meet the needs of our guests.
  • Meeting rooms will be spaced to comply with social distancing requirements.
  • Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing.
  • All event menus will be modified during this time period to accommodate the serving guidelines recommended by the CDC and jurisdiction.
  • Refresh of all meeting spaces between meetings will include rigorous sanitation protocol for all contact surfaces.
  • All amenities are sanitized before each use.
  • All linen, including underlays, to be replaced after each use and laundered according to CDC requirements. Clean and soiled linens are transported in sealed single use plastic bags, including removal.
  • Coffee and other break items will be served by a team member with appropriate PPE and social distancing.
  • Flatware will be individually wrapped and provided at each place setting.
  • All condiments are single use.
  • Restroom attendants and posted signage ensure proper social distancing and frequent sanitation protocols are in place for each public restroom.

For future reservations please call us at (888)976-4417

For weddings and group reservations please contact (844) 338-9284, [email protected] or [email protected]

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